Shipping Policy

Order Processing Time

All orders are processed and shipped within 3 business days.

Customized products may require 7 or more days for processing, depending on the complexity of the customization.

Urgent Orders or Travel Plans
If you have an urgent requirement or travel plans, please inform us before placing your order. We’ll confirm whether accommodating an urgent request is feasible.

Shipping Schedule
We ship parcels once or twice a week. If you know a specific courier service does not work well in your area, please let us know before placing your order

Delivery Timelines
Delivery timelines vary based on the courier service and destination. Unfortunately, we have no control over these timelines and can only access the same tracking details as you.

Accurate Address Details
Please ensure your address is complete and accurate. Incorrect or insufficient details, such as a wrong pin code, could result in lost parcels, which will be beyond our responsibility. Double-check your address before finalizing.

Claims for Damages or Missing Items

To process any claims for damages, missing products, or other issues, a complete unboxing video is mandatory. The video must clearly show the unopened package and its contents. Photos alone will not be accepted by us or the courier company.

Domestic Shipping

• FREE domestic shipping is available on all orders over Rs.999.00

• Most orders are delivered within 7 days of dispatch.

• We use India Post, Shiprocket and Delhivery as our shipping partners. We may use other courier partners too as per requirement or availability

• For any shipping-related queries, please email us at cyttracrafts@gmail.com. Include your order number for reference.

• Tracking links will be provided via email or WhatsApp once your order has been dispatched.

International Shipping

• We currently do not offer international shipping.

• Updates regarding the commencement of international shipping will be shared in due course.

Shipping Queries

• If you have any questions related to your order, feel free to reach out to us at cyttracrafts@gmail.com for assistance.

Important Shop Guidelines

1. Urgent Orders or Travel Plans
   If you have an urgent requirement or travel plans, please inform us before placing your order. We’ll confirm whether accommodating an urgent request is feasible.

2. Non-Negotiable Shipping Charges
   Shipping charges are determined by courier services and are non-negotiable. These charges are not under our control as they are fixed by the courier companies.

3. Shipping Timelines and Tracking
   We will notify you of the shipping timeline in advance and provide tracking details once your order is dispatched. Kindly plan your order accordingly and avoid daily follow-ups regarding shipping status.

4. Shipping Schedule
   We ship parcels once or twice a week. If you know a specific courier service does not work well in your area, please let us know before placing your order.

5. Delivery Timelines
   Delivery timelines vary based on the courier service and destination. Unfortunately, we have no control over these timelines and can only access the same tracking details as you.

6. Accurate Address Details
   Please ensure your address is complete and accurate. Incorrect or insufficient details, such as a wrong pin code, could result in lost parcels, which will be beyond our responsibility. Double-check your address before finalizing.

7. Claims for Damages or Missing Items
   To process any claims for damages, missing products, or other issues, a complete unboxing video is mandatory. The video must clearly show the unopened package and its contents. Photos alone will not be accepted by us or the courier company.

Note:
These rules are in place to ensure smooth transactions and to accommodate the unique needs of every order.